Refund and cancellation policy
Effective
In short: you can cancel any job before it goes to print, list problems are fixed or refunded within 7 days, and if we make a mistake, we make it right. This page explains each case. It follows our terms of service.
Cancelling a printing and mailing job
- Before you approve a proof: you can cancel and get a full refund, less any design or data work we have already done for you.
- After you approve a proof, before printing: you can still cancel. We refund what you paid, less the design and data work already done and any paper or other materials we have already ordered for your job.
- After printing: printed pieces are made only for you, so a printed job cannot be cancelled or refunded.
Postage
Postage is paid to USPS when we mail your job. If you cancel before that, we refund the postage in full. Once postage is paid to USPS, we cannot get it back, so it cannot be refunded.
Mailing lists bought on this website
Lists are delivered by email right after you pay, so list sales are final. If the file doesn't arrive, won't open, or doesn't match the area and filters you chose, email us within 7 days and we will fix it or refund you.
Lists come from public and commercial sources, and people move. A small number of names or addresses that turn out to be out of date is normal and is not a reason for a refund.
If we make a mistake
If something goes wrong because of our error, such as printing something different from your approved proof or mailing fewer pieces than you paid for, tell us within 7 days of the mail date. We will reprint and remail the affected pieces or refund what you paid for them.
What we can't refund
- Errors in a proof you approved, such as a wrong phone number, price or date.
- Mail that USPS delays, loses or cannot deliver after we hand it to them.
- The response a mailing gets. Results from direct mail vary, and we don't guarantee any particular result.
- Postage already paid to USPS.
How to ask for a refund
Email info@bestdirectmail.com with your name, your order or invoice number and what went wrong. Photos help if the problem is with printed pieces.
Approved refunds go back to the card you paid with. Your bank usually shows the refund within 5 to 10 business days.
Changes to this policy
If we change this policy, we will post the new version here and update the effective date at the top. The policy in place when you placed an order applies to that order.
Contact us
Best Direct Mail, San Marcos, California
info@bestdirectmail.com